1) Information we collect
- Contact details — name, email, phone.
- Project information — site address, size, timing, budget, brand assets you provide.
- Website usage — basic analytics (pages viewed, referrer, device); we use cookies (see “Cookies & tracking”).
- Communications — enquiries submitted through forms or email.
2) How we use your information
- Respond and provide quotes or design services.
- Plan projects, coordinate partners and manage approvals.
- Improve our website, services and customer experience.
- Meet legal, tax and compliance obligations.
3) Lawful basis / Australian Privacy Principles
We collect personal information only where reasonably necessary for our functions (APP 3), with your consent or where you would reasonably expect us to do so (APP 6). We take reasonable steps to protect it (APP 11) and provide access/correction on request (APP 12/13).
6) Storage & retention
We keep personal information only as long as needed for the purposes above or as required by law. When no longer required, we take reasonable steps to de-identify or securely destroy it.
7) Your rights
- Request access to personal information we hold about you.
- Request correction if your information is inaccurate or incomplete.
- Withdraw consent where processing relies on consent (this won’t affect prior processing).
- Complain to us or to the Office of the Australian Information Commissioner (OAIC).
8) International transfers
Some providers may store or process data outside Australia. Where used, we take reasonable steps to ensure protections are in place consistent with the APPs.
9) Security
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. No online service can be 100% secure, but we work to protect your data from unauthorised access, use or disclosure.
10) Contact us
Suite 15B Level 1/116 Melbourne St, North Adelaide SA 5006, Australia
11) Changes to this policy
We may update this policy to reflect changes to our practices or for legal reasons. Updates will be posted on this page with a new effective date. If changes are material, we’ll take reasonable steps to let you know.