Terms & Conditions

1) Acceptance

You accept these terms by signing our proposal, issuing a purchase order, paying a deposit, or otherwise instructing us to proceed. If there is any inconsistency between these terms and a signed proposal, the signed proposal prevails for the inconsistency.

2) Services & scope

We provide salon-focused interior design services (e.g., concept, space planning, documentation and coordination) as described in our proposal. We are not builders, certifiers or engineers; we coordinate with such specialists where required.

3) Estimates, fees & payments

• Fees are typically fixed for the stated scope; out-of-scope work is billed as per our current rates.
• Unless noted, prices are in AUD and exclusive of GST and third-party costs.
• Deposits book production slots and are non-refundable once work commences.
• Invoices are due within 7 days (or as stated). Late payments may pause work.

4) Variations & additional services

Changes to scope, brief or timelines after engagement may be treated as variations and quoted separately. We will inform you of any cost or schedule impact for approval before proceeding.

5) Cancellations & rescheduling

If you cancel or defer, you agree to pay for work completed to date and any non-recoverable third-party costs. Production slots are limited; rescheduling is subject to availability.

6) Client responsibilities & approvals

• Provide timely information (plans, site access, brand assets) and nominate a single decision-maker.
• Review and approve deliverables within stated timeframes. Approvals move the project to the next stage.
• Engage competent contractors and comply with landlord/centre requirements.

7) Intellectual property & licence

We retain ownership of all IP in our designs, drawings, specifications, renders and documents until full payment. On full payment, you receive a non-exclusive licence to use the deliverables for the specific project/site only. You must not reuse or adapt our designs for other sites without written permission.

8) Landlord, building & statutory approvals

We can assist with approvals by preparing drawing packs and liaising with stakeholders; however, ultimate responsibility for obtaining approvals rests with you. Third-party submission fees are your responsibility.

9) Health & safety / site conduct

We follow reasonable WHS practices when attending site. Site supervision (if included) is design-focused and not a substitute for a builder’s or certifier’s obligations.

10) Warranties & disclaimers

To the extent permitted by law, we exclude implied warranties and provide our services using reasonable care and skill. Samples, mood boards and visuals are indicative only; final colours/finishes may vary under site conditions.

11) Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim is limited to the fees paid for the services giving rise to the claim. We are not liable for indirect or consequential loss, loss of profit, or delays caused by third parties.

12) Indemnity

You indemnify us against claims, costs or losses arising from your breach of these terms, misuse of deliverables, or reliance on information you provide that is inaccurate or incomplete.

13) Delays & force majeure

We are not responsible for delays outside our reasonable control (e.g., supply chain issues, illness, natural events). Timelines will be adjusted as needed.

14) Privacy

We handle personal information in line with our Privacy Policy and our Cookie Policy.

15) Governing law & venue

These terms are governed by the laws of South Australia. The parties submit to the exclusive jurisdiction of the courts of South Australia and the Commonwealth of Australia.

16) Contact

17) Changes to these terms

We may update these terms from time to time. Updates will be posted on this page with a new effective date. Continued use of our services after changes indicates acceptance.